We want you to be completely satisfied with your purchase from 1312 AutoParts. If you are not happy with your order, you may request a return within 14–30 days is acceptable.
Items must be unused, in their original packaging, and in resellable condition.
All accessories and documentation must be included.
Proof of purchase (order confirmation or invoice) is required.
Items that have been installed, used, or damaged by the customer cannot be returned.
To start a return, contact us at:
Email: sales@1312autoparts.com
Phone: +27 83 279 4016
Provide your order number, the item(s) to be returned, and the reason for the return. We will respond with return instructions and the return address.
If the item is defective or sent in error, we will cover the return shipping cost.
For returns due to change-of-mind, the buyer is responsible for return shipping.
Once we receive and inspect the returned item, refunds will be issued to the original payment method within 5–7 business days.
A 10% handling fee applies only to change-of-mind returns to cover restocking. No fee is charged for defective or incorrect items
No handling fee is charged for defective or incorrect items.
Items that have been installed or show signs of use.
Electrical components (unless faulty).
This policy applies to all orders shipped within South Africa. International orders may be subject to separate terms.
International orders may be subject to separate terms.
